The use of contactless cards and mobile wallets for payments has experienced expedited growth during the pandemic thanks to consumers’ wish to avoid grimy POS terminals. Mercator Advisory Group data finds that consumers have been switching to contactless as a new way to pay and those who used contactless prior to the onset of the global pandemic are using it more in recent months. One area where contactless use has shown great adoption is with transit. Who wouldn’t want to avoid the turnstiles or payment points on trains and buses?
While far fewer individuals are commuting through public transportation these days, the Metropolitan Transportation Authority in New York took the opportunity to upgrade all of their subway stations throughout the system and their thousands of buses to accept contactless tap-and-go technology with the assumption that ridership will someday return to more typical, pre-pandemic levels.